Once you have ordered in the online shop, you will receive an order confirmation via e-mail. If you haven’t received this within one hour, this might be for one of the following reasons:
● Did you perhaps enter the wrong e-mail address?
● Has the e-mail ended up in the spam folder of your e-mail account?
● The order wasn’t completed successfully.
Please check in your user account under “My orders” whether the order has actually been entered into our system. If it hasn’t, please submit the order again.
If you think there is another problem, contact us at firstname.lastname@example.org
Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive tracking info, along with the info of an estimated delivery date, via email.
You should receive your order in 5-10 business days. Packages are not transported on weekends and local public holidays.
During this troublesome Coronavirus period shipping day might be slight over our normal estimation.
Kindly note that the estimated delivery times (5-10 business days) are estimates and may vary due to external factors outside of Zapcoil and its couriers control.
These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc.
Additionally, please note that during periods of promotional campaigns, delivery times may be longer than usual.
Your order will be processed and shipped within a very short time. In this way we can guarantee fast delivery times but are unable to make any retrospective changes.
Yes, payment by PayPal is possible at any time. Having completed your order with Zapcoil chose PayPal as the payment method, you will be forwarded as usual to PayPal so you can make the payment.
Yes, your credit card information isn’t stored by us. Our payment processor is Stripe, a trusted international payment processor service.
If you get the wrong delivery or a defective item, please contact Customer Service. We will then send you the correct item or an item that is in perfect condition as soon as possible.
Yes, we ship internationally.
Yes, we made sure that all our cables are capable of fast data transfer for all your photos. videos, music, etc. So you can safely send them to any other device you have.
Yes, Zapcoil is compatible with the best fast charging standards out there.
We have done extensive research to make sure the magnets won’t affect your other electronics. Your phone, laptop and everything else is going to be safe.
Here’s a few articles to comfort your worries:
Yes, you can use ZapCoil to charge your phone from your laptop or transfer data between them.
We’re working on a USB C to USB C cable that supports 5A/100W PD for charging any compatible laptop.